Mounty is regularly called in to provide technical support in connection with the treatment of equine ailments, and to develop aids that make grooming routines less of a chore. The first thing we have to decide is whether we are dealing with a one-off or a frequently recurring problem. Once the exact cause of the trouble has been identified, and all possibility of a wrong diagnosis eliminated, the development team begins with an intensive exchange of insights gained from past experience. In this way, they transform good – usually commonsense – ideas into technically mature and expertly crafted products. Riders, engineers, veterinary experts and scientists all contribute to the working out of eminently practical solutions.